AVID Multimedia Group
TERMS & CONDITIONS
last updated: May 13, 2019
We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services and/or in response to our customers’ feedback. When we do make changes to this Policy we will revise the “last updated” date at the top of this Policy. Please make sure that you review it frequently as any time you place an order with AMG the current Returns/Refund/Reprint Policy will apply.
AVID Multimedia Group is primarily a graphic and web design service company. We do not manufacture, print or ship our products in house. The only services we provide in house are virtual design services. We have partnerships with reputable companies that offer us direct printing and shipping discounts that we are able to pass along to our clients. We are driven by our customer satisfaction of our services. We guarantee that you will be satisfied with our design services or we will issue you a refund. See below for our refund guidelines
Generally, we provide you with unlimited revisions, but aim to get it right within 3 revisions. After 3 revisions, if you feel that we cannot provide you with the design you are requesting, you may request a refund. After your revisions, you will receive an email asking you to ACCEPT or CONFIRM your satisfaction with your design. If your design will be printed or converted into a tangible product such as business cards, flyers, etc., they will not be sent to production until you ACCEPT or CONFIRM. This will delay your production and shipping turnaround time. If you did not receive such an email or did not ACCEPT or CONFIRM your satisfaction with the design and your items were sent to production and shipped to you, and you are dissatisfied with the finished design, this qualifies you for a full or partial refund for the design services only.
Our logos are $99 and always has been. They include 3 concepts and 3 revisions. Once concepts begin being created, there is no refund. If you receive your concepts and are unsatisfied we will create new concepts based on the original information received. If you decide to go in another design direction outside of your original request there will be a $50 fee assessed. We do not provide refunds on Logos.
As stated above, we do not manufacture, print or ship our products in house. The only services we provide in house are virtual design services. We have partnerships with reputable companies that offer us direct printing and shipping discounts that we are able to pass along to our clients.
Your request for a refund must be sent to us within 30 days of your purchase or 6 days of your delivery. If 30 days have gone by since your purchase, or it has been longer than 6 days since your delivery, unfortunately we can’t offer you a refund or reprint. We offer refunds only for our services rendered to you. Any items purchased with a discount, coupon or lower than the advertised price will not receive a refund of any kind. For Web Design services, if a refund is requested prior to completion, all hard costs and time invested will be deducted from your deposit.
DESIGN SERVICES REFUND
To be eligible for a full refund, you must first show that you provided clear, consistent concept, instructions and ideas to develop your design. You must give us a reasonable number of attempts to revise the design. This number may vary based on the complexity and changes to the original concept. If these conditions are not met, you will only be eligible for a partial refund or credit. The amount of the refund will be based on the amount of design work and revisions that were submitted to you.
PRINTING SERVICES REFUND
We do not provide full refunds on products that go to print production, after you have approved your design for printing (Please see the “Printing” section above). We only offer a partial refund, which is determined by what you are dissatisfied about. If your product arrived to you later than promised, you will receive a refund of the shipping cost, not approved design work or items you have received.
If you are unsatisfied with the quality of your printed products, we will open a dispute with the printing company, to request a refund or reprint of the product. This must be done within 6 days of receiving the printed items. We will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a reprint or refund. Please do not send your purchase back to the manufacturer.
REFUND PROCESSING TIMES
We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account or contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.